Privacy Policy

Last updated: June 6, 2026

Introduction

ScoreHelm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our competitor tracking platform at scorehelm.com (the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Register for an account (email address, name)
  • Subscribe to our newsletter
  • Add a competitor storefront, agency, or store profile
  • Contact us for support
  • Subscribe to ScoreHelm Pro (payment information processed by Paddle)

Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

  • Device information (browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • IP address and approximate location
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Send marketing communications (with your consent)
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and fraud

Third-Party Services

We use the following third-party services that may collect information about you:

Clerk (Authentication)

We use Clerk for user authentication. Clerk may collect your email address, name, and authentication credentials. View their privacy policy.

Paddle (Payments)

We use Paddle to process payments. Payment information is handled directly by Paddle and is not stored on our servers. View their privacy policy.

Resend (Email Delivery)

We use Resend to deliver transactional and marketing emails. View their privacy policy.

Analytics

We may use analytics services to understand how users interact with our Service. These services may collect information such as pages visited, time spent, and interactions with features.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

If you wish to delete your account, please contact us at support@scorehelm.com.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at support@scorehelm.com.

Cookies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity. You can configure your browser to refuse cookies, but this may limit your ability to use certain features of the Service.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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